The days of a security guard sitting at a row of grainy video footage are long gone. Today’s operators are expected to keep track of events from hundreds of video cameras and countless alarms from devices such as door readers, intrusion panels, perimeter detection sensors, building automation controls, and more.
Monitoring sensors in critical industries such as airports, cities, and public utilities can detect thousands of events. It might include an open door, a forgotten bag for a few minutes, an offline camera, an animal that triggered the perimeter to be breached, or something tragic.
These agents must keep track of everything that happens daily, determine which events are critical vs. false alarms, and figure out how to deal with every scenario by regulatory or corporate rules. Many IT managers are still paging through paper-bound binders to determine what actions should be taken to fix a problem.
It’s an enormous job, to put it mildly. It’s almost impossible to track all these events and take appropriate measures without becoming overloaded and stressed.
Keeping a New Generation of Operators Engaged
Keeping a new generation of operators engaged in their work is an important and ongoing challenge for security system automation. The security industry is no exception. Security system automation can help tackle operator fatigue by reducing manual labor and providing more engaging work for operators. In particular, automation can help with surveillance, target acquisition, and identification tasks. A recent study found that operator fatigue is a leading cause of errors in security systems. The study also found that automation can help reduce operator fatigue and improve performance. The study’s authors suggest that using automation can help reduce the need for operators to continuously monitor security systems, freeing them up to focus on other tasks. In addition, the use of automation can help ensure that security systems are properly functioning and responding to changes in the environment. By automating security system operations, we can help to reduce operator fatigue and improve performance.
How Decision Management Systems Reduce the Operator Load
You would think that with the emergence of technology, the job of a security guard would be getting easier. But in many situations, the opposite is true. With more CCTV cameras and monitoring alarm systems, security guards are under increasing pressure to remain vigilant. It can be especially problematic in security-sensitive industries such as air traffic control or nuclear power plant operation, where a single mistake could have disastrous consequences. Unfortunately, this can lead to operator fatigue, ultimately compromising security. One way to help reduce operator fatigue is to automate some of the tasks associated with security monitoring. For example, Decision Management Systems (DMS) can automatically flag potential incidents, indicating human intervention. It helps reduce the operator load and ensures that potential threats are dealt with quickly and efficiently. In today’s age of increased security concerns, automated systems such as DMS are an essential part of keeping people and property safe.
Taking the Benefits of System Automation Further
Taking the benefits of system automation beyond its potential to speed up processes or make things more accurate can help tackle operator fatigue. When people are repeatedly subjected to the same task, they become less vigilant and more likely to make mistakes. This is distinctly true when working in a high-pressure environment where they cannot afford to make any errors. Automating repetitive tasks can help reduce operator fatigue by removing some of these individuals’ mental burdens. This, in turn, can lead to upgraded performance and fewer mistakes. In addition, automating security systems can help improve efficiency and security by reducing the need for manual input and tasks that need to be carried out regularly. Automation can also help improve safety by reducing the chances of human error. For example, if a door is opened that should not be, an automated system can immediately raise the alarm or take action to lock the door, making it less likely that an intruder will gain access to a building. Therefore, automation of security systems is an essential tool that can help improve security and reduce operator fatigue.
Making Sure Operators Are Better Prepared
Operator fatigue is a real problem in the security industry. Long hours, monotonous work, and high-stress levels can lead operators to make mistakes or miss important details. Security system automation can help tackle operator fatigue by ensuring operators are better prepared and by giving them tools to make their job easier. For example, automation can create a virtual perimeter around a facility. Operators can then be automatically alerted if someone or something crosses that perimeter. This means they don’t have to constantly scan video feeds for potential threats, which can help reduce boredom and eye strain.
In addition, automation can be used to track operator performance and quickly identify any issues. This information can then be used to provide targeted training and support. As a result, operators will feel more confident in their ability to do their job, which can help to reduce stress levels. Security system automation is a powerful tool that can help to tackle operator fatigue. By making sure operators are better prepared and giving them tools to make their job easier, automation can help to improve safety and security.
For successful automation, robust governance, risk management, and compliance solution are required.
CCTV monitoring’s Live Video Monitoring Service automates identifying and mitigating security risks, enabling businesses to improve their information security by assessing their cyber security threats and implementing the necessary workflows for all your security needs.